Deaf BSL Service

What is SignVideo?

SignVideo is a free service for deaf clients who use British Sign Language (BSL), which enables them to communicate with our veterinary practices either face to face in practice or via their own telephone via a videophone, laptop, PC, smartphone or tablet with video, sound and data.

The service works using video calls connected to fully qualified BSL interpreters and enables deaf clients to communicate through SignVideo either by calling the practice from home or when they attend the practice for consultations, to pick up food, medication or for advice etc.

Find out how the SignVideo service works in practices

Who can use the service?

The service is available to all deaf clients who can use BSL registered with the practice. New clients can access the service to book an initial Appointment and/or for the purpose of registration with the practice.

Operating Hours

SignVideo is an on–demand service, which is not pre-bookable. The service is available in our small animal, equine, and farm and referral hospitals in England, Wales, Scotland and Northern Ireland, from 8.00am – 6.00pm Monday to Friday excluding Bank Holidays. Please note that the SignVideo service operating hours may not cover all practice opening hours. You can check the opening hours on the practice’s website. Every effort will be made to answer video calls quickly, if there is simultaneous demand, there may be a waiting time.

SignVideo and Horse Health Programme

Deaf clients do not need to be a member of the Horse Health Programme (HHP) to access the free SignVideo service. If a client would like to learn more about HHP or if you are a member already, you can contact the HHP contact centre using the SignVideo link on our Contact Us page.

You can see the service Terms on the Deaf BSL Service page on Horse Health Programme website or on the practice websites.

SignVideo Technical Help

If you experience technical difficulties accessing SignVideo, please contact

Find your nearest Horse Health Programme practice offering SignVideo and make contact with SignVideo using the specific practice link

  • Equine Veterinary Practices - Log on to the Find a Practice page on the Horse Health Programme website - Click on the link to call the specific practice. All veterinary practices have SignVideo practice links on the Contact Us page of their website.
  • The SignVideo App - Look for our logos on the SignVideo App to locate a small animal or equine practice near you. To find out how to download the App, go to

Equipment required

To use the sign video service, clients will need to check they meet the minimum system requirements:

  • A PC or MAC with webcam
  • Browsers: Chrome (PC and Mac), Firefox (PC and Mac), Mac Safari 11, iOS11 Safari and Android 4.0 upwards
  • Bandwidth minimum 512kbps
  • Recommended 1 mbps upload for HD Video
  • Maximum 1.5 mbsp

Note: SignVideo is a free service when connected to Wi-Fi. If the client uses 3G, 4G or a data service, it will be part of their data cost.

How to contact the practice from home

You can access the SignVideo Service from home using the find a practice and the practice link, see details above.

You will connect to the SignVideo service and a live BSL interpreter. You can sign to the interpreter your reason for ringing the practice and the interpreter will make the call for you. The interpreter will speak to the practice receptionist and sign the receptionist’s responses to you, via the live video link, and pass on your responses and questions to the receptionist.

How to use the service in the practice

On arrival, deaf clients can indicate to the receptionist that they wish to use this service. The client can use the SignVideo App on their device to connect to a live BSL interpreter and switch the loudspeaker on.

The client will sign the purpose of their visit to the interpreter who will then speak to the receptionist. The interpreter will sign back the receptionist’s responses.

You can also access the service via the link on the practice website if you do not have the SignVideo App referred to above.

Out of Practice Services

The SignVideo service is currently available on the phone and in practice. If there is demand for an ambulatory service, please contact the Practice to make arrangements and check the mobile signal.


If you are a dog, cat or rabbit owner or a member of our Healthy Pet Club, you can access our SignVideo service here.

SignVideo Service Terms